The Real-time Difference - A Focus on Customer Service

Released on = June 23, 2006, 7:40 am

Press Release Author = Hellen Budaya-Pileski

Industry = Software

Press Release Summary = The Real-time Difference - A Focus on Customer Service

Press Release Body = Plantnode is a hybrid web-based software application designed
on an open platform to integrate with existing production equipment, analyze
real-time performance, and evaluate machine productivity. Plantnode's built-in
intelligence goes beyond raw data collection to provide a fully integrated
production and performance management application; differentiated by the ability to
compare real-time data against planned estimates. Plantnode is proven to increase
Overall Equipment Effectiveness (OEE) and enables machine level visibility on a 24x7
basis with automatic escalations and interactive processes to drive higher levels of
operational efficiency, quality, and performance.
According to President and CEO of Shoplogix, Kevin Dwyer, "Keeping customers
informed of issues and addressing them before they become problems, goes a long way
to building solid and lasting relationships. Using real-time information,
manufacturers have the ability to notify customers immediately when deadlines are at
risk and collaborate to develop solutions that minimize any negative impact. This
capability is the differentiator that gives a competitive advantage in customer
service and responsiveness".

Before Plantnode
. No real-time job status
. Delay or unplanned downtime causes short shipment or missed delivery date
. Customer finds out at the end of the day that they won't get their order on time,
and they're unhappy
After Plantnode
. Real-time visibility into production bottlenecks to respond quickly and more
effectively
. Set expectations based on accurate real-time information
. Proactively notify your customers of delays as soon as they're detected to keep
them happy while maximizing capacity utilization and minimizing loss
Benefits
. Build stronger relationships with customers
. Improve services due to accurate monitoring of production - better information
faster and at lower costs
. Share information fast enough to make it actionable and collaborate to deliver the
best solutions

ABOUT SHOPLOGIX
Shoplogix develops intelligent performance management software that optimizes plant
floor operations. Shoplogix solutions improve productivity, efficiency, and total
operational performance by allowing companies to make real-time decisions that
impact profitability while actively engaging employees in the process.


PLANTNODE NETWORK
Plantnode Network is an enterprise web-based software application that consolidates
and analyzes operational data for all Plantnode enabled equipment providing a
complete and accurate view of production performance. Plantnode Network's
distributed design provides true enterprise scalability to evaluate real-time
performance on a plant-wide, multi-site, or global basis.






Web Site = http://www.shoplogix.com

Contact Details = Shoplogix
www.shoplogix.com
Hellen Budaya Pileski
hbudaya-pileski@shoplogix.com
Manager, Marketing Communications
905-469-9994 Ext.120

  • Printer Friendly Format
  • Back to previous page...
  • Back to home page...
  • Submit your press releases...
  •